Refund policy

30-Day Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible, the item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. A receipt or other proof of purchase is also required.

How to Start a Return
Contact us at y.emre.engin89@gmail.com to initiate a return. Please note that returns must be sent to the following address: Demma Home Yunus Emre Engin , Alte Hünxer Straße 58, 46562 Voerde (Niederrhein), Germany

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions about returns, you can contact us anytime at y.emre.engin89@gmail.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions or concerns about a specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted, you may purchase the new item in a separate order.

European Union – 14-Day Right of Withdrawal
Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, the item must be in the same condition you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or other proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven’t received a refund, please contact us at y.emre.engin89@gmail.com.